Contact RedactionPDF — Support & Inquiries
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redact PDFs. text-based PDFs. manual redaction boxes.
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Choose the right contact channel for your inquiry to get the fastest response.
Product Support
For queries about using RedactionPDF, troubleshooting help, and general product questions.
support@redactionpdf.comReport a Security Issue
For reporting security vulnerabilities, data handling concerns, or potential breaches.
security@redactionpdf.comBusiness Inquiries
For partnership inquiries, enterprise pricing, API access, and other business-related matters.
hello@redactionpdf.comAvoid Sharing Sensitive PDFs Over Email
Email isn't a secure way to send sensitive documents. Even if you trust the recipient, email servers may store messages in plain text, accidentally forward them, or keep copies beyond your control.
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Frequently Asked Questions
Automatic detection works with text-based PDFs; scanned or image-only PDFs can still be marked manually.
review suggestions before applying redaction | RedactionPDF
How do I contact RedactionPDF support?
For product support, reach out to us at support@redactionpdf.com. We typically respond within 2 business days. Please share a detailed description of your issue so we can assist you effectively.
I found a security vulnerability — how do I report it?
Submit your security report to security@redactionpdf.com with full details of the vulnerability. Do not include any sensitive documents in your report. We take security matters seriously and aim to respond within 48 hours.
Can I send my PDF over email for redaction?
No. We strongly advise against sending sensitive PDFs via email. Email is not a secure channel for document transmission. For secure processing, use RedactionPDF directly at redactionpdf.com.
I need enterprise pricing or API access. Who should I contact?
For business and enterprise inquiries, contact us at hello@redactionpdf.com. Please include details about your expected processing volume, use case, and timeline so we can share relevant information.
How long does it take to get a response from support?
We aim to respond to all support queries within 2 business days. Security reports are prioritized and typically receive a response within 48 hours.
Can I suggest a new feature or improvement?
Yes. Share your feature requests with us at support@redactionpdf.com. While we cannot guarantee every request will be implemented, all feedback is reviewed by the product team.